Samsung has just released details for the Note7 recall and, honestly, it’s pretty generous and no questions asked. It’s a pity that it had to happened to one of our best reviewed phones on this site.
Here are the details that you would need in case you’re an affected customer:
Beginning 16 September to 2 October 2016, customers who have purchased a Galaxy Note7 from any local telecommunication operators, major consumer electronics stores, authorised mobile retailers, Samsung Experience Stores and Samsung Lazada Singapore Online Store can exchange their current Galaxy Note7 device for a new Galaxy Note7 in the same colour via self-collection at the Suntec Singapore Convention & Exhibition Centre or via free home delivery.
To exchange their Galaxy Note7 device through either of the options, consumers would be required to submit their preferred collection time slot online at www.samsung.com/sg/note7exchange within the booking period of 9 to 25 September 2016.
In the meantime, courtesy devices are available for loan (subject to stock availability) to Galaxy Note7 customers, while they wait for their Galaxy Note7 exchange.
Galaxy Note7 customers who participate in the exchange programme will have the warranty period on their device extended to commence from the date of the exchange.
Chin up Samsung, you still have a great phone.