The release of CD Projekt’s Cyberpunk 2077 was a video game that was highly anticipated before its release even winning over one hundred awards at E3 2018. However, it quickly turned sour after players discovered the bugs and technical issues that lay within.
Multiple platforms that housed the video game quickly came forward to give out refunds for those who had purchased the game, Sony’s PlayStation being one of them.
According to CD Projekt’s CFO, Piotr Nielubowicz, only a tiny fraction of the overall sales for Cyberpunk 2077 resulted in refunds. Apparently out of the 13.7 million copies sold, only 30,000 refunds were issued by the Polish developer.
As for the monetary impact, CD Projekt has set up a “Help Me Refund” program to handle the requests of customers who were dissatisfied with the video game. The cost of the program approximately cost the company only $2.17 million which is a drop in the bucket compared to the $560 million CD Projekt has acquired in revenue in 2020. Over 95% of these refunds from the program have already been processed.
Nielubowicz has mentioned that the last 5% of those asking for refunds is “probably the most difficult part”. “Please take into consideration that we are refunding people all over the world and working with different banking systems. It’s not an easy task.” He said. However, with the rate that the company is going, this has discouraged players from attempting reimbursement.
Moreover, it should be noted that these refund numbers don’t appear to take into account Cyberpunk 2077 refunds processed by Sony and Microsoft. Both companies mentioned have offered money back for purchases made on their respective platforms.
In any case, CD Projekt is still looking forward to the game’s release on PlayStation 5 and Xbox Series X/S later this year. The company has additional plans to develop expansions and possibly even a multiplayer component in the future.